What your quality department records is only a fraction of the real economic impact. The costs that never appear on any invoice are the ones that hurt your bottom line the most. Choose your industry and work it out in under 30 seconds.
Formal complaints, returns and non-conformities received from customers over the last 12 months
Recorded total: QA and lab hours, scrapped or recalled product, logistics handling
The ranges shown are per-incident references for the selected industry, adjusted to your company's size. The amount is the model's estimate applied to your annual complaint volume.
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Request a free analysis with Tri-consulting →⚠ This calculation is an indicative estimate based on industry benchmarks and the data entered. The actual result may differ depending on each company's specific circumstances, and it does not constitute financial advice. Its purpose is to illustrate the order of magnitude of the hidden cost of poor quality as a starting point for a detailed analysis.